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FAQ

Q. DOES A TICKET ENSURE ME A SEAT?

A. Provided that you are seated at least five minutes before a film’s start time, you will have a seat. However, all seats are on a first-come, first-served basis after the VIPs and return-line/multi-ticket holders are seated. There will be sold-out films, so it is best to queue up early.

Q. HOW EARLY SHOULD I SHOW UP?

A. We cannot predict how popular a film will be and recommend being there 30 minutes to one hour before the start time.

Q. HOW CAN I OPTIMIZE MY SEATING AND FILM SELECTIONS?

A. Festival screenings are a community experience. To help plan your viewing/queuing strategy, be sure to talk with fellow movie lovers while in line about which films are attracting the largest audiences.

Q. WHAT ARE THE BENEFITS OF MEMBERSHIP?

A. There are multiple membership options offering different levels of benefits such as all-access VIP passes, invitations to special sneak-preview screenings and member events, opportunities to purchase discounted Festival tickets and much more. CLICK HERE FOR MEMBERSHIP INFORMATION.

Q. HOW DO I DECIDE WHICH TYPE OF TICKET OR PASS TO PURCHASE?

A. There are multiple ways to experience the Festival: If you want to be first into the auditorium and not have to pre-select physical tickets, then you should become a Scottsdale Film Forum member at the Supporting level or above. These levels have one or two VIP passes that offer full access to all Festival films.

If you want to be first into the auditorium and do not mind pre-selecting your tickets by Oct. 31 at 5 p.m., then you should purchase a non-member VIP pass, which enables you to select up to 27 tickets, including the opening night reception and film. If you do not require priority seating, do not want to attend the opening night film with reception and want to see up to 26 films at a significant discount, a Festival Discount Package is for you.

If you want to buy 10 tickets to any Festival screenings of your choice, the Build-a-10 Package is for you – and it also gives you a special discount. (Opening night film is not included in this package.) If you want to buy five tickets to any Festival screenings of your choice, the Build-a-5 Package is for you – and it also gives you a special discount. (Opening night film is not included in this package.)

VIP passes and Package orders are only available online until Oct. 31, at 5 p.m. After this date, you may purchase single tickets at the box office at full price.

Q. WHEN DO TICKETS GO ON SALE?

A. Tickets are available online before the Festival starts from Oct. 1 through Oct. 31, 2019, at ScottsdaleFilmFestival.com. Ticket sales on Nov. 1 for opening night are only available at the Scottsdale Center for the Performing Arts. The Harkins Shea 14 and Harkins Camelview at Fashion Square Box Offices sell tickets throughout the Festival between Nov. 2 – Nov. 10. Box Office Locations and Hours:

Scottsdale Center for the Performing Arts – Only the Opening Night film

7380 E. Second St.
Scottsdale, AZ 85251
480-499-TKTS (8587)
Box Office Hours on Nov. 1: 10 a.m. to 8 p.m.

Harkins Shea 14 Theatre – Tickets only available for films screening at this location

7354 E. Shea Blvd.
Scottsdale, AZ 85260
480-948-6555 ext 1
Box Office Hours on Nov. 2 – 3 and Nov. 8 -10: 10 a.m. – 10 p.m.

Harkins Camelview at Scottsdale Fashion Square – Tickets only available for films screening at this location

7014 E Camelback Rd.
Scottsdale, AZ 85251
Box Office Hours on Nov. 4 –7: 10 a.m. – 10 p.m

Q. WHAT CAN I DO TO ENSURE MY COMFORT DURING THE FESTIVAL?

A. Since auditorium temperatures fluctuate, bring a sweater or light jacket. Please take time to eat and wear comfortable shoes for waiting in the queues. Your neighbors in line can share a wealth of good suggestions, so make new friends and get the buzz on Festival films that they may have already seen.

Q. IF A MOVIE IS SOLD OUT SHOULD I JUST GIVE UP?

A. No. Sometimes ticket holders do not show up and a “rush line” is formed before the film’s start time for those Festival-goers who want seats that have not been taken. Rush-line seats are released five minutes before the film starts and are always at the front of the auditorium. Also, please keep in mind that it may be difficult to find seats together.